FAQS

We are an online store. Our deliveries are solely and exclusively via courier. We do not have commercial premises. We ship to your home or office in Santo Domingo or by shipments within the country and the rest of the world.

You can place your order via our website www.addictionrd.com or via WhatsApp Business + 1-809-899-0509 or 809-846-2100

No. Our accessories are made of fantasy in different materials of high quality and very resistant, such as: Silver 925, Silver 925 Gold-plated, Gold-rolled, Gold-rolled or Stainless Steel.

We dispatch in two shifts: 9:30 am and 2:00 pm, you must place your order before those hours to receive in less than 2 hours in the capital or in 24 hours maximum within the country.

You can make your payments:
Regardless of where your shipment is, if you place your order directly on the website, the payment is processed automatically on the page and you must make the payment by credit card only.

In Santo Domingo: Cash on delivery, via transfer or deposit using our Blue QR code, with a credit or debit card through verification or blue payment link or via Paypal.
Interior of the country: Via transfer or deposit using our Blue QR code, with credit or debit card through blue payment link or paypal.
Outside the country: Via transfer or deposit using our Blue QR code, with a credit or debit card through the blue payment link or paypal.

If you are in Santo Domingo and your order arrives before 10am or 2:30 pm, you will receive it. However, if your order arrives after 2:30 pm, it will be dispatched the next day on the first dispatch shift.
If your order is for internal shipping it would be 24 to 48 hours in the offices of the shipping services that we use.
If your order is for shipping abroad it would be 8 to 21 business days. Directly to the address you provide.

We offer a unique and exclusively material guarantee. We do not offer a guarantee of breakage or loss of stones. We do not repair parts.

You can restore the shine to your pieces with a jewelry pan. We invite you to our blog where we offer you tips to carry out your cleaning process on your pieces.

Contact us via WhatsApp, Email, or Telephone and we will immediately be verifying the status of your order.

At the time of delivery you can notify via our courier and we will immediately make you a credit note for the cost of the parts. THE VALUE OF THE SHIPPING IS NOT REFUNDED.
IN CASE WE HAVE TO RETURN TO RECEIVE THE ITEM, WE HAVE A CHARGE FOR THE TRANSFER TOO.

We invite you to our blog or our IGTV on INSTAGRAM where we show you how to confirm your size.

We invite you to our blog or our IGTV in INSTAGRAM where we show you how you can confirm the measurement of your wrist ...

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